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    • Shipping & Fulfillment Policy

    Shipping Policy

    Effective Date: 11/24/2025

    At Motive RV & Trailer, we strive to process and deliver your order as quickly and accurately as possible. The following terms outline our shipping practices within the United States.

    1. Shipping Locations

    • We ship orders within the United States only.

    • We do not offer international shipping at this time.

    2. Processing Times

    • Most orders are processed within 2 business days.

    • Orders placed on weekends or holidays will be processed on the next business day.

    • In rare cases, processing may take additional time due to order volume, carrier delays, or inventory verification.

    3. Shipping Methods

    • We use reputable carriers such as UPS, USPS, and FedEx.

    • The carrier and service level may vary depending on item size, weight, and destination.

    • Tracking information will be provided once the order has shipped.

    4. Shipping Costs

    • Shipping costs are calculated at checkout based on weight, dimensions, and destination.

    • Some items may qualify for free shipping. Any such offer will be clearly stated on the product page.

    • If free shipping is offered, it applies to the original shipment only. Returns may be subject to a restocking fee equivalent to the shipping we paid (see Return Policy).

    5. Delivery Estimates

    • Delivery times vary depending on the destination and carrier.

    • Motive RV & Trailer is not responsible for carrier delays due to weather, holidays, or other unforeseen factors.

    6. Large or Oversized Items

    • Some camper parts may ship in oversized packaging or via special freight services.

    • Freight deliveries may require an appointment or may be shipped to the nearest freight terminal for customer pickup.

    • Any such requirements will be communicated before or shortly after shipment.

    7. Address Accuracy

    • Customers are responsible for ensuring that shipping addresses are complete and accurate.

    • We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

    • Orders returned to us due to incorrect addresses may require additional shipping charges to reship.

    8. Lost or Damaged Shipments

    • If your package is lost, damaged, or missing items, please notify us promptly through the Contact Us form on our website.

    • We will work with the carrier to investigate and resolve the issue, but carrier claims may take additional time.

    9. Order Changes or Cancellations

    • Orders cannot be changed or canceled once they have shipped.

    • If you need to make a change shortly after placing your order, contact us immediately through the Contact Us form.

    • We will do our best to assist, but changes cannot be guaranteed.

    10. Policy Updates

    We reserve the right to modify or update this Shipping Policy at any time. The version in effect at the time of purchase will apply to that order.